1. Introduction
Welcome to Lahsuniya! These Terms & Conditions govern your access to and use of our website and services. Lahsuniya offers pickles, organic products, and other food items for online purchase.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you place an order on behalf of another person, you confirm that you are authorized to do so.
3. Products and Descriptions
Lahsuniya makes reasonable efforts to ensure that product descriptions, images, prices, ingredients, packaging details, and other product information are accurate.
However, minor variations in product appearance, colour, packaging, or presentation may occur. Product images are provided for illustrative purposes, and the actual product may differ slightly.
Customers should review product descriptions, ingredient lists, allergen information, storage instructions, and other relevant details before purchasing.
4. Orders and Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted.
Orders may be cancelled or declined in cases of product unavailability, pricing errors, suspected fraud, or other legitimate reasons.
We may contact you to verify your contact details, delivery address, or order information.
If an order is cancelled after payment, any eligible refund will be processed according to our Refund and Cancellation Policy and applicable law.
5. Pricing and Payments
All product prices and applicable charges will be displayed on the website at checkout.
Prices may change without prior notice, but changes will not ordinarily alter an order that has already been accepted.
Delivery charges, applicable taxes, and other fees will be displayed where relevant.
Customers must provide accurate payment information and use an authorized payment method.
Online payments may be processed through third-party payment providers.
Any refund due will be processed according to the applicable refund terms and payment provider procedures.
6. Shipping and Delivery
Lahsuniya aims to deliver orders to the address provided by the customer during checkout.
Delivery timelines are estimates and may vary depending on location, availability, weather, logistics, and other circumstances.
Customers are responsible for providing a complete and accurate delivery address and reachable contact number.
Delivery charges and free-delivery eligibility, if applicable, will be communicated on the website or during checkout.
Lahsuniya is not responsible for delays caused by circumstances beyond its reasonable control, subject to applicable consumer rights and law.
If an order arrives damaged, incorrect, or incomplete, please contact us promptly with your order details and supporting photographs, where available.
7. Cancellation, Returns and Refunds
Order cancellations, returns, replacements, and refunds are subject to our separate Cancellation, Return and Refund Policy.
As our products may include food items such as pickles, certain products may be ineligible for return once opened or if their seal has been broken, except where a return, replacement, or refund is required by applicable law or is warranted because the product is defective, damaged, incorrect, or otherwise non-compliant.
Please contact our customer support team for assistance with eligible requests.
8. Food Safety, Storage and Allergens
Customers should read product labels and ingredient information carefully before consuming any product.
Follow the storage instructions provided on the product packaging.
Check the product's best-before or expiry information, where applicable.
Do not consume products with damaged packaging, signs of contamination, or other indications that they may be unsafe.
Customers with food allergies or dietary restrictions should review the ingredient and allergen information before purchase or consumption.
Lahsuniya aims to provide accurate product information and handle food products responsibly in accordance with applicable requirements.
9. User Responsibilities
When using our website, you agree to:
Provide accurate and complete information when placing orders.
Use the website only for lawful purposes.
Avoid fraudulent orders, unauthorized transactions, or attempts to disrupt website operations.
Not misuse, copy, distribute, or exploit website content without appropriate authorization.
Respect the intellectual property rights of Lahsuniya and other parties.
We reserve the right to take appropriate action against misuse of our website, subject to applicable law.
10. Intellectual Property
All website content, including brand names, logos, product photographs, graphics, text, designs, and other materials owned or licensed by Lahsuniya, is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, or commercially use such materials without prior written permission, except where permitted by law.
11. Third-Party Services and Links
Our website may include links to third-party websites or services, including payment gateways and delivery services.
These services may be governed by their own terms and privacy policies. Lahsuniya does not control all third-party services and is not responsible for their independent content or practices, subject to applicable law.
12. Limitation of Liability
Lahsuniya will make reasonable efforts to provide a reliable website, accurate product information, and satisfactory customer service.
To the extent permitted by applicable law, Lahsuniya will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond its reasonable control.
Nothing in these Terms & Conditions excludes or limits any consumer rights, statutory warranties, or liabilities that cannot legally be excluded or limited.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review the Privacy Policy before placing an order or providing personal information.
14. Changes to These Terms
Lahsuniya may update these Terms & Conditions from time to time to reflect changes in products, business practices, website functionality, or applicable law.
Updated terms will be published on this page with a revised date. The applicable terms will be determined in accordance with law and the circumstances of the relevant transaction.
15. Governing Law and Disputes
These Terms & Conditions are governed by the laws applicable in India.
Any disputes arising from the use of our website or purchases made through it will be handled by the competent authorities or courts having jurisdiction under applicable law. Nothing in this section limits any consumer's statutory rights or available remedies.
Thank you for choosing Lahsuniya. We appreciate your trust and look forward to serving you with our range of food products and pickles.
