1. Introduction
At Lahsuniya, we strive to provide quality pickles, organic products, and other food items to our customers. Customer satisfaction and product safety are important to us.
This Return Policy explains the conditions under which products purchased through our website may be eligible for returns, replacements, or refunds.
2. Eligibility for Returns
Due to the nature of food products and hygiene requirements, we generally do not accept returns of food items simply because a customer changes their mind.
However, if you receive a product that is damaged, defective, expired, incorrect, or does not match the order, please contact us for assistance.
Eligible cases may include:
Products received in damaged or leaking packaging.
Incorrect products delivered.
Products that are expired or otherwise unsuitable for consumption upon delivery.
Missing items or incorrect quantities in an order.
Products that do not conform to the description or applicable quality requirements.
All requests will be reviewed based on the circumstances and applicable consumer-protection laws.
3. Non-Returnable Products
For food safety and hygiene reasons, the following products may generally be ineligible for return:
Opened or partially consumed pickles and other food products.
Products with broken seals or tampered packaging, except where the issue existed upon delivery.
Products damaged after delivery due to improper handling or storage by the customer.
Products returned without the original packaging or sufficient information to verify the issue, where such information is reasonably necessary.
These exclusions do not affect any return, replacement, refund, or other rights that customers may have under applicable law.
4. Return or Replacement Request Period
Please contact Lahsuniya within 48 hours of delivery if you receive a damaged, incorrect, expired, or incomplete order.
To help us resolve your concern quickly, please provide:
Your order number.
The name of the affected product.
A brief description of the issue.
Clear photographs or videos of the product and packaging, where available.
We may review requests submitted after this period depending on the circumstances and applicable legal requirements. The 48-hour request period does not limit any rights that cannot legally be restricted.
5. Return and Replacement Process
To request a return, replacement, or refund:
Contact our customer support team using the email address or phone number provided on our website.
Share your order details and explain the issue.
Provide photographs or other relevant information if requested.
Our team will review your request and inform you of the available resolution.
If a return or replacement is approved, we will provide the relevant instructions.
Please do not send products back before receiving instructions from our customer support team.
6. Refund Policy
If your request is approved for a refund, the refund will be processed through the original payment method wherever possible, or through another mutually agreed and lawful method.
Refunds will be initiated within a reasonable period after approval.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
Any applicable refund amount, including delivery charges where required, will be determined according to the circumstances and applicable law.
We will communicate any additional information required to complete the refund.
We will not deny a refund or other remedy where it is required by applicable law.
7. Replacement Policy
Where appropriate and subject to product availability, Lahsuniya may offer a replacement for a damaged, defective, expired, or incorrectly delivered product.
If a replacement is unavailable or unsuitable, an eligible refund or another appropriate remedy may be offered in accordance with applicable law.
8. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accommodated before the order is dispatched. Once an order has been dispatched or delivered, cancellation may no longer be possible, and the request may instead be handled under the applicable return or refund terms.
Nothing in this section limits cancellation rights or other remedies available under applicable law.
9. Shipping Charges for Returns
If a return or replacement is approved because a product was damaged, defective, expired, incorrect, or otherwise non-compliant, Lahsuniya will communicate the return or collection arrangements and applicable shipping-cost treatment.
For other requests, any return shipping charges will be communicated before the return is arranged and handled in accordance with applicable law.
10. Product Quality and Storage
Customers should inspect their orders upon delivery and follow the storage instructions printed on product packaging.
For pickles and other food products, please check the seal, packaging condition, ingredients, allergen information, and best-before or expiry details before consumption.
If a product appears contaminated, tampered with, or unsafe, do not consume it. Contact our support team promptly.
Thank you for choosing Lahsuniya. We appreciate your trust and are committed to addressing genuine product and order-related concerns fairly.
