At Lahsuniya, we take pride in offering quality organic pickles prepared with care and authentic flavours. We want every customer to have a satisfying shopping experience. Please read our Refund & Cancellation Policy before placing an order.
1. Order Cancellation
Customers may request order cancellation before the order has been processed or dispatched.
Once an order has been shipped, cancellation may not be possible.
To request a cancellation, please contact our customer support team as soon as possible with your order details.
Orders that have already been delivered cannot be cancelled.
2. Refund Eligibility
Due to the food nature of our products, refunds are considered only in eligible cases, such as:
The product arrives damaged, leaking, or broken.
You receive an incorrect product or a different item from what you ordered.
The product is defective, spoiled, or appears unsuitable for consumption upon delivery.
Refund requests must be reported within 48 hours of delivery, along with clear photographs or videos of the product and packaging. We may request additional information to verify the issue.
3. Non-Refundable Situations
Refunds may not be provided in the following situations:
The customer changes their mind after delivery.
The product has been opened, used, or consumed, except where a quality or safety issue is reported.
The product has been damaged due to improper storage or handling after delivery.
An incorrect or incomplete delivery address was provided by the customer, resulting in a failed delivery.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
4. Damaged, Incorrect, or Defective Products
If your order arrives damaged, leaking, incorrect, or defective, please contact us within 48 hours of delivery. Share your order number, a description of the issue, and clear photographs or videos showing the product and packaging.
After reviewing your request, Lahsuniya may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable law.
For food safety reasons, please do not consume any product that appears spoiled, contaminated, or unsafe.
5. Refund Processing
Once your refund request is approved, the refund will be processed to the original payment method wherever possible. Processing and crediting times may vary depending on your payment provider or bank.
For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.
6. Replacement Policy
Where a product is damaged, defective, incorrect, or otherwise eligible for a remedy, we may arrange a replacement subject to product availability. If a replacement is unavailable or inappropriate, a refund or another lawful resolution may be offered.
7. Contact Us
For cancellation requests, refund queries, or assistance with your order, please contact our customer support team.
Brand: Lahsuniya – Organic Pickles We appreciate your trust in Lahsuniya and thank you for choosing our authentic organic pickles.
